Privacy Policy

Carpet Cleaners Kentish Town Privacy Policy

This Privacy Policy explains how Carpet Cleaners Kentish Town collects, uses, stores and protects personal data about customers and prospective customers in Kentish Town and the surrounding area. It applies to all Carpet Cleaners Kentish Town customers in the area, including anyone who makes an enquiry, books a service or otherwise interacts with us in relation to our carpet cleaning and related services.

Who We Are and Scope of This Policy

Carpet Cleaners Kentish Town is a carpet and upholstery cleaning service provider operating in Kentish Town and nearby locations. For the purposes of the UK General Data Protection Regulation and other applicable data protection laws, we act as the data controller in relation to the personal data described in this Privacy Policy.

This Privacy Policy covers personal data that we collect directly from you, that is generated when you use our services, and that we receive from third parties where applicable.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote or use our services:

Identification and contact details, such as your name, billing address, service address, and any other contact information you choose to provide to us for communication and invoicing purposes.

Service related information, such as details about the property or premises where the service is to be carried out, access instructions, preferred appointment times, and any relevant notes needed to plan and complete the service safely and effectively.

Booking and transaction information, such as dates and times of bookings, records of services provided, invoices and payment records. If payments are processed via third party payment providers, we may receive confirmation that payment has been made, the method of payment and limited related details, but we do not store full card details.

Communication records, such as enquiries, complaints, feedback, and any correspondence with us by phone, in writing or through any other communication method you choose to use.

Technical and usage information, where applicable, such as basic information about how you use any online forms, including timestamps and technical logs used to maintain security and diagnose faults.

Lawful Basis for Processing

We only process personal data where we have a lawful basis under UK data protection law. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, arranging appointments, delivering cleaning services, handling payments and communicating with you about your bookings.

Legitimate interests. We may process your personal data where this is necessary for our legitimate business interests and where these interests are not overridden by your rights and interests. These legitimate interests include operating and improving our services, keeping appropriate business records, managing our relationship with you, and protecting our business against fraud or misuse.

Legal obligations. We process certain personal data to comply with our legal and regulatory obligations, such as maintaining accurate records for tax and accounting purposes and responding to lawful requests from public authorities.

Consent. In limited situations, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Personal Data

We use the personal data we collect for the following purposes:

To respond to your enquiries, provide information about our services and issue quotations.

To set up, manage and fulfil your bookings, including scheduling appointments, sending confirmations and carrying out cleaning services at the agreed address.

To issue invoices, process payments through our chosen payment processors, and manage our accounts and records.

To handle any questions, complaints or feedback you submit and to provide customer support.

To improve the quality, safety and efficiency of our services, including by monitoring patterns in bookings and service delivery.

To send essential service communications, such as appointment reminders or changes to our terms and conditions or to this Privacy Policy.

To comply with legal requirements and cooperate with regulatory or law enforcement bodies where this is legally required or permitted.

Data Processors and Sharing of Personal Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process personal data under our instructions and for the purposes set out in this Privacy Policy. Categories of such processors may include:

IT and hosting providers who support our systems, data storage and communications infrastructure.

Payment processing providers who securely process payments and help us verify and manage transactions.

External professional advisers such as accountants or consultants who support our business operations and are bound by confidentiality obligations.

Where required by law, we may also disclose personal data to public authorities, regulators or law enforcement agencies. In all cases, we only share the minimum necessary personal data and take steps to ensure that appropriate contractual and technical safeguards are in place.

International Data Transfers

If personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that such transfers are carried out in compliance with applicable data protection laws. This may include using standard contractual clauses or relying on adequacy regulations or other appropriate safeguards to ensure that your data is adequately protected.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting or reporting obligations.

Customer and booking records are generally kept for a period that allows us to manage ongoing relationships and meet our legal obligations. This may include retaining basic contractual and invoicing information for several years after the end of the customer relationship to comply with tax and accounting requirements.

Where data is no longer needed for the purposes for which it was collected, and it is not required for legal or regulatory reasons, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, and limiting access to personal data to staff and processors who need the information to perform their duties and who are under confidentiality obligations.

While we take reasonable steps to protect your personal data, no system can be completely secure. You are encouraged to contact us promptly if you suspect any misuse of your personal data in connection with our services.

Your Data Protection Rights

Under data protection law, you have certain rights regarding your personal data. Subject to legal limitations, these include:

Right of access. You can request information about whether we hold personal data about you and obtain a copy of that data.

Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected and we have no legal obligation to keep it.

Right to restriction. You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object. You can object to our processing of your personal data where we are relying on legitimate interests, including any direct marketing activities.

Right to data portability. In some circumstances, you can request that we provide the personal data you have given us in a structured, commonly used and machine readable format, or that we transmit it to another controller where this is technically feasible.

Where we rely on consent as a lawful basis for processing, you have the right to withdraw that consent at any time.

You also have the right to lodge a complaint with the Information Commissioner's Office or another competent supervisory authority if you believe that your data protection rights have been infringed.

Children

Our services are intended for adult customers. We do not knowingly collect personal data relating to children in connection with our services. If we become aware that we have inadvertently collected such data, we will take steps to delete it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any revised version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.