Terms And Conditions

Terms and Conditions for Carpet Cleaners Kentish Town Services

These Terms and Conditions set out the basis on which Carpet Cleaners Kentish Town provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company refers to Carpet Cleaners Kentish Town, the provider of the cleaning services.

Customer refers to any individual, business, or organisation that books or receives services from the Company.

Services refers to carpet cleaning, rug cleaning, upholstery cleaning and any additional cleaning or related work that the Company agrees to undertake.

Premises refers to the property or location where the Services are to be carried out.

Contract refers to the agreement between the Company and the Customer for the provision of Services in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its operating area. The specific Services to be provided will be confirmed at the time of booking and may include carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising, and other related work as agreed.

The Company reserves the right to refuse any job that, in its reasonable opinion, poses a health and safety risk, is unsuitable for the equipment used, or falls outside the standard scope of its Services.

3. Booking Process

3.1 Booking Requests

Customers may request a booking by contacting the Company and providing details including the Premises address, type and size of areas or items to be cleaned, access requirements, and preferred date and time. All bookings are subject to availability and confirmation by the Company.

3.2 Estimates and Quotations

Any estimate or quotation provided by the Company is based on the information supplied by the Customer. If the information is incomplete or inaccurate, or if the actual condition or size of the areas or items to be cleaned differs significantly from what was described, the Company reserves the right to amend the price accordingly before commencing the Services.

Unless stated otherwise, quotations are valid for 30 days from the date of issue. Acceptance of a quotation constitutes an offer by the Customer to purchase the Services in accordance with these Terms and Conditions.

3.3 Acceptance and Confirmation

A Contract is formed when the Company confirms the booking, whether verbally or in writing, and the Customer accepts the proposed date, time, and price. The Company may, at its discretion, require the Customer to pay a deposit or provide card details to secure the booking.

4. Customer Obligations

The Customer agrees to:

Ensure that the Company has clear, safe, and unobstructed access to the Premises for the duration of the Services, including adequate parking where reasonably possible.

Provide access to electricity and, where needed, water at the Premises without charge.

Remove or secure valuable, fragile, or delicate items from the areas to be cleaned, including small furniture, ornaments, and personal belongings.

Inform the Company of any known hazards, fragile flooring, pre-existing damage, or unusual materials at the Premises that could be affected by cleaning.

Ensure that children and pets are kept away from work areas and equipment during the provision of Services.

Where applicable, comply with any reasonable instructions given by the Company’s operatives in relation to health and safety or the proper use of cleaned areas after the Services have been completed.

5. Prices and Payment

5.1 Pricing

All prices are stated in pounds sterling (GBP) and, where applicable, inclusive of VAT or other taxes, unless otherwise specified at the time of quotation. Prices are determined based on the type of service, size of the areas or items to be cleaned, and the condition and level of soiling.

The Company reserves the right to adjust prices for any additional work requested by the Customer that is not included in the original quotation, subject to the Customer’s approval.

5.2 Payment Terms

Unless agreed otherwise, payment is due immediately upon completion of the Services. The Company may accept payment by cash, card, bank transfer, or other available methods, as communicated to the Customer at the time of booking.

For commercial Customers or larger contracts, alternative payment terms may be agreed in writing. If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums in accordance with applicable UK law.

5.3 Deposits

The Company may require a deposit to confirm certain bookings, particularly for larger jobs or where specialist equipment or products are required. Deposits are generally non-refundable, except as set out in the cancellation policy or where the Company is unable to provide the Services for reasons within its control.

6. Cancellations, Rescheduling and Access

6.1 Customer Cancellations

The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, the following charges may apply:

If more than 48 hours’ notice is given, no cancellation fee will normally be charged.

If between 24 and 48 hours’ notice is given, the Company may charge up to 50 percent of the quoted price.

If less than 24 hours’ notice is given, or in case of a missed appointment where the Company attends but is unable to gain access, the Company may charge up to 100 percent of the quoted price.

6.2 Company Cancellations

The Company will use reasonable efforts to keep appointments as agreed. However, the Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, such as staff illness, vehicle breakdown, adverse weather, or other operational issues. In such cases, the Company will seek to offer an alternative date and time. If this is not acceptable to the Customer, any deposit paid for the affected booking will be refunded.

6.3 Access and Delays

The Customer must ensure that the Company can access the Premises at the agreed time. If the operatives are unable to gain access, or if there are significant delays due to circumstances within the Customer’s control, the Company may treat the booking as cancelled by the Customer and apply the relevant charges.

7. Service Standards and Limitations

The Company will exercise reasonable skill and care in the provision of the Services and will use cleaning methods and products that are suitable for the materials being treated, based on the information available and the reasonable judgement of its operatives.

The Customer acknowledges that:

Some stains and odours may be permanent and cannot be fully removed, even with professional cleaning.

Certain types of wear, discolouration, or damage may become more visible after cleaning.

The Company cannot guarantee specific results, including complete stain removal, restoration to as-new condition, or colour matching.

The Company is not responsible for pre-existing damage, shrinkage, colour loss, loose seams, weak fibres, or other issues inherent in the fabric, carpet, underlay, or flooring, where reasonable care has been taken.

8. Customer Satisfaction and Complaints

The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they should inform the Company as soon as possible, ideally within 48 hours of completion. The Customer should provide details of the issue and, where appropriate, allow the Company a reasonable opportunity to inspect and, if necessary, re-clean or otherwise address the concern.

The Company’s liability in respect of service quality issues will generally be limited to one of the following, at the Company’s discretion:

Re-cleaning the affected area.

Providing a partial refund for the affected part of the Services.

Providing a credit note to be used against future services.

9. Liability

9.1 General Liability

The Company will not be liable for any loss, damage, cost, or expense arising out of or in connection with the Services, except where such loss or damage is caused by the Company’s negligence or breach of these Terms and Conditions.

To the fullest extent permitted by law, the Company’s total liability to the Customer in respect of any claim relating to the Services will be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

9.2 Exclusions

The Company will not be liable for:

Any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.

Damage caused by faulty or fragile materials, worn or deteriorated fabrics, loose fittings, or pre-existing damage.

Any adverse effect where the Customer has failed to disclose relevant information, such as prior treatments, use of incompatible cleaning products, or known defects.

Any issue arising where the Customer has failed to follow aftercare advice, such as using areas before they are fully dry.

Nothing in these Terms and Conditions will limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

10. Waste Handling and Environmental Regulations

The Company will handle any waste generated in the course of providing the Services in compliance with applicable UK waste management and environmental regulations. This may include the collection and disposal of used cleaning solutions, packaging, and other non-hazardous waste produced during the job.

The Customer is responsible for:

Ensuring that any existing waste or hazardous materials at the Premises, such as asbestos, chemical residues, or biological hazards, are disclosed before the start of the Services.

Not requesting the Company to remove or dispose of items or materials that require specialised or licensed waste disposal arrangements outside the normal scope of cleaning services.

Where the Services involve the removal of limited quantities of non-hazardous waste directly associated with the cleaning process, the Company will dispose of such waste responsibly. Any additional or specialist waste removal may incur extra charges or may be refused by the Company if it falls outside its legal or operational capabilities.

11. Health and Safety

The Company will conduct its operations in accordance with applicable health and safety legislation and will take reasonable steps to protect its staff, the Customer, and any occupants of the Premises.

The Customer agrees to cooperate with the Company on health and safety matters, including following any reasonable instructions, keeping children and pets away from machinery and cleaning products, and not entering work areas unless it is safe to do so.

12. Insurance

The Company maintains appropriate insurance cover in respect of its business operations and the Services provided. Details of insurance cover can be provided on request. The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.

13. Privacy and Data Protection

The Company may collect and process personal data about the Customer, such as name, address, and contact details, for the purposes of managing bookings, providing Services, processing payments, and handling enquiries or complaints.

The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable measures to protect such data against unauthorised access, loss, or misuse. Personal data will not be sold to third parties and will only be shared where necessary for the provision of Services, legal compliance, or legitimate business purposes.

14. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to Customers and will not affect existing Contracts already confirmed, unless required by law or agreed with the Customer.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services. They supersede any prior agreements, understandings, or arrangements, whether oral or written, relating to the subject matter of the Contract.